Voice agent
It answers, qualifies, books the meeting or escalates. Around the clock, several calls at once.
What it returns
A missed call goes to a competitor. A human handles one call at a time, the agent takes several — the only use case here that recovers revenue rather than saving time.
Complexity
High
Running cost
~€0.02 to €0.08 per call
The misstep to avoid
Latency kills it. Past a second of silence the caller hangs up or talks over. You must stream the answer and handle barge-in — not wait for the full sentence before speaking it.